We require a 50% deposit for all new clients initially, and then this deposit goes down to a very small amount unless you haven’t shown up for an appointment – then you will be required to pay 50%. This is to prevent us losing revenue from people not showing up for their appointments.
If you cannot make your appointment, then we require 24 hours notice to cancel. You can cancel in this time via our app or website, and your deposit will be refunded back to you.
If you give us less that 24 hours notice, then we will try to move the appointment for you to save your deposit. We totally get that things come up, and we will always do what we can to prevent you from losing your deposit. But please always try to get in touch as we will charge you for the full amount of the treatment if you just don’t show up.
If in doubt – give us a shout!